Privacy Policy

Introduction

Welcome to H.E.L.P. (the “App”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the App.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information Provided by You

• Account Information: Name, email address, password, gender, profile picture, and subscription details.
• Emergency Contacts: Contact names and phone numbers imported by users.

Sensitive Information

• Audio Recordings: Recordings made through the App for documentation purposes.
• Legal Contacts Repository Access: Contacts accessed by users for legal assistance.

Third-Party Integrations

• RevenueCat: For subscription and in-app purchase management. (For iOS Platform)
• Groq AI: For AI-based guidance (e.g., “Do’s” and “Don’ts” during police interactions).
• Stripe: For payment processing. (For Android Platform)

How We Use Your Information

We use the collected information to:

• Provide App functionality, including emergency contact management, AI guidance, and recording features.
• Process subscriptions and payments securely.
• Enhance user experience and improve App features.
• Ensure compliance with applicable legal obligations.

Data Retention and Deletion

Audio Recording and Personal Data: Retained as long as the account remains active. Users can request account deletion directly through the App settings.

Emergency Contacts: Retained for the duration of account use and deleted upon account deletion.

Account Deletion

Users can delete their account at any time through the App settings. Upon account deletion, all personal data, including audio recordings and emergency contacts, will be permanently erased from our systems within 24-48 hours, except where retention is required by law.

Disclaimer

H.E.L.P. – Helping Ensure Legal Protection is an independent third-party application designed to provide general legal information and resources to educate and inform users. This app is not affiliated with, endorsed by, or connected to any government agency, legal authority, or organization.

The information provided in H.E.L.P. is for informational purposes only and does not constitute legal advice, legal representation, or a substitute for consulting a licensed attorney or other qualified professional.

By using H.E.L.P., users acknowledge the following:

• No Professional Relationship: Your use of the app does not create a client-attorney relationship between you and the creators, developers, or associated parties of this application.
• No Guarantees: The app does not guarantee the accuracy, completeness, or applicability of the information provided to your specific legal situation.
• User Responsibility: Users are responsible for how they interpret and apply the information. We strongly recommend consulting a licensed legal professional for specific advice or assistance.
• Limited Liability: H.E.L.P. and its creators are not liable for any outcomes, damages, or consequences arising from the use of the app or the reliance on its content.

Important Note: H.E.L.P. is designed to facilitate access to publicly available legal information and support services but should not be used as a substitute for professional legal counsel or emergency assistance. In critical situations, contact a licensed legal professional or appropriate authorities directly.

By using this application, you agree to the above terms and the app’s Terms of Service and Privacy Policy.

Consent and User Rights

We respect your rights under privacy laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR). Users have the following rights:

• Right to Access: Request a copy of the personal data we store about you.
• Right to Deletion: Request deletion of your data.
• Right to Withdraw Consent: Withdraw consent for data collection and processing at any time.

To exercise these rights, contact info@helpapp.network.

Data Security

We take data security seriously and implement the following measures:

• End-to-end encryption for sensitive data, including recordings.
• Regular security audits to ensure data protection.
• Access control to limit employee access to personal data.

Despite our efforts, no method of transmission over the internet or storage is completely secure. Use the App at your own risk.

Subscription and Payment Policy

• Free trial: Users are eligible for a 7-day free trial before subscription charges apply.
• Subscription cancellation: Users can cancel at any time through the App settings or by contacting our support team.
• Refunds: Refunds are processed in accordance with app store policies (Google Play and Apple App Store).

Third-Party Links

The App may provide links to external websites or resources, such as published articles. We are not responsible for the privacy practices or content of these third-party sites.

International Users

If you access the App from outside the United States, note that your data will be processed and stored in the U.S. and may be subject to U.S. laws.

Children’s Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact info@helpapp.network for removal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the updated effective date. Continued use of the App constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@helpapp.network
• Phone: (833) 435-7019
• Mailing Address: 235 S. Queen Street, Suite 2, Dover, DE 19904

Thank you for trusting H.E.L.P. to protect your rights and privacy.

By using the H.E.L.P. App, you acknowledge that you have read and understood this Privacy Policy.